General Info

GENERAL INFO - TERMS AND CONDITIONS

Sample Policy
  • We ship randomly printed goods on all sample requests by default.  Please indicate "Blanks" if you wish to order blanks only.
  • Random sample fee billed at EQP less 25%.
  • Blank sample fee billed at EQP.
  • Samples may be credited upon return, in resellable condition, within 30 days of ordering.

Shipping Policy

  • We ship via UPS, FEDEX, and LTL Freight only.
  • No charge to use 3rd party shipper #.
  • All international shipments require 3rd party shipper # for freight, tax and duty.
  • Drop shipment is $5.00(v) after 1st location.
  • There is a $10 address correction fee for incorrect or incomplete addresses, per carton.
  • Final freight costs are billed at time of packing/shipping. If pre-pay option is chosen, we reserve the right to invoice, or charge to credit card, the final amount calculated without notice. If you wish to know final shipping charges, please let your customer service rep know ahead of time.

IATA & Dangerous Goods (DG) Shipping

  • Acehigh is a certified IATA shipper for dangerous goods.  
  • We require 3rd party account # for all DG air shipments.
  • Add $49 per carton for all DG air shipments.
  • We are not responsible for admin/processing delays by UPS or FEDEX.
  • Not all countries accept DG goods. Please call for details. 
  • DG international shipping currently unavailable.

Images and Logo Use

  • Products photographed on website may have slight variations due to studio lighting, monitor setup, etc. We always encourage ordering sample(s) to review. We are not responsible for misconception or discrepancies due to this variation.
  • Logos shown on product is for illustrative purposes only, without any intention to promote or misuse trademarks or companies shown.
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